Ticket Tool System Update

Scheduled Maintenance Report for Ticket Tool

Postmortem

All Ticket Tool services went under maintenance at 9:00 CST. During this maintenance the development team updated the Bot, Dashboard, and API.

Upgrade Information:

Bot:

  • Added cluster manager
  • New API (For bot to dashboard communication. NOT PUBLIC)

Dashboard:

  • Upgraded speed performances
  • New API (For bot to dashboard communication. NOT PUBLIC)
Posted Jan 12, 2021 - 11:29 CST

Completed

The scheduled maintenance has been completed.
Posted Jan 12, 2021 - 11:00 CST

Verifying

We are monitoring the updates and watching for issues.
Posted Jan 12, 2021 - 09:29 CST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 12, 2021 - 09:00 CST

Scheduled

Ticket Tool will be undergoing a system update starting at 09:00 CST. During this time, all Ticket Tool services will be down.
Posted Jan 11, 2021 - 16:13 CST
This scheduled maintenance affected: Primary Bot, Premium Bot, API & Database, and Dashboard.
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