Bot - Outage

Incident Report for Ticket Tool

Resolved

This incident has been resolved.

Posted Feb 27, 2023 - 16:13 CST

Identified

Ticket Tool White/Free is starting back up once again..

Posted Feb 27, 2023 - 15:40 CST

Investigating

Discord has forced me to re-shard the free bot to a new shard count, This will extend the outage.

Posted Feb 27, 2023 - 14:21 CST

Update

Starting Ticket Tool back up, eta for full recovery 30 minutes.
Premium Bot is online.

This issue isn't fixed, I've just applied an update to stop the crash, Some parts of the bot might not function.

Posted Feb 27, 2023 - 14:10 CST

Identified

We've been in contact with the Discord team and they're working to reverting the breaking api changes.

Posted Feb 27, 2023 - 13:48 CST

Update

We are continuing to investigate this issue.

Posted Feb 27, 2023 - 13:32 CST

Update

we can confirm multiple other bots are also having this issue, looks like Discord pushed a breaking api change.

Posted Feb 27, 2023 - 13:28 CST

Investigating

At this time Ticket Tool's experiencing outages, we're looking into the issue.

Discord.js Error: channel.isTextBased is not a function

Posted Feb 27, 2023 - 13:04 CST

This incident affected: Primary Bot and Premium Bot.