Bot - Outage

Incident Report for Ticket Tool

Resolved

This incident has been resolved.
Posted Mar 18, 2025 - 16:20 CDT

Update

We are working on getting all the primary shards back online.
Posted Mar 18, 2025 - 15:43 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 18, 2025 - 15:20 CDT

Update

We are continuing to work on a fix for this issue.
Posted Mar 18, 2025 - 15:20 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 18, 2025 - 14:58 CDT

Investigating

At this time Ticket Tool's Bot is experiencing outages in all servers. The Development Team has been alerted and is looking into it.
Posted Mar 18, 2025 - 14:37 CDT
This incident affected: Primary Bot, Premium Bot, API & Database, and Dashboard.
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